Customer Service Soft Skills Series is a collection of 5–15-minute modules designed to teach students the essentials of providing excellent customer service. Through videos and competency-building activities, students learn how to demonstrate key traits, choose the right support channel for each situation, and de-escalate tense interactions.
Upon completion of these materials, students will understand the steps to take during a challenging customer interaction and the importance of providing quality customer service.
Upon completion of these materials, students will have learned different methods businesses use to offer customer support and why they are offered.
Upon completion of these materials, students will learn some of the most valuable traits for customer service employees and what they can do to practice and improve.
MyCareerCorner is a series of short, 3–5-minute video Q&A from individuals across different careers and occupations giving insight and advice about their job, industry, and real-life professional experiences. Each MyCareerCorner episode includes an online activity that will challenge students to think deeper about the cluster and apply what they’ve learned.